Artificial Intelligence and Its Role in the Digital Transformation of the Financial Sector: Systematic Review.
DOI:
https://doi.org/10.47058/joa13.11Keywords:
digitization, globalization, artificial intelligence, tertiary sectorAbstract
The objective of this state-of-the-art article is to explore the interface between artificial intelligence (AI) and how it has transformed the digitization of financial institutions over the last six years. For the analysis, a corpus of 20 articles extracted from the Scopus and Web of Science databases was used, adhering to the PRISMA Statement (Preferred Reporting Items for Systematic Reviews and Meta-Analyses). It was found that the arrival of AI in banking has been a disruptive event, due to the strengthening of cybersecurity conventions and the traceability and accuracy of user profiles. However, further research is needed on the impact that artificial intelligence will have on banking in less developed countries, as this trend is likely to widen the technological gap with the First World, compounded by the lack of qualified personnel to manage new technologies in an ethical and responsible manner. It is concluded that, despite the remarkable results achieved by the application of AI advances, it is imperative that pre-existing differences are not increased, but rather reduced.
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